Frequently Asked Questions

Everything you need to know about shopping with Horizon Global US.

What are your standard shipping times?

We typically process orders within 1-2 business days. Standard shipping within the United States usually takes 3-7 business days, depending on your location.

How can I track my order?

Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress.

What is your return policy?

We offer a 30-day return policy for unused and unopened items. Please contact our support team to initiate a return and receive a prepaid shipping label.

Which payment methods do you accept?

Horizon Global US accepts all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Google Pay.

Do you offer international shipping?

Currently, we primarily serve customers within the United States. Please subscribe to our newsletter for updates as we expand our shipping capabilities to international destinations.

Is my personal information secure?

Yes, we use industry-standard SSL encryption to protect your data. We do not store full credit card information and never share your personal details with third parties.